Frequently asked questions

v1 is WhatsApp-first. Email, SMS, and additional channels are on the roadmap and called out honestly in marketing.

Yes for production WhatsApp sending. Quick connect reduces friction when Embedded Signup is enabled; manual Meta credentials remain supported.

Yes. Manage subscription and invoices from Dashboard → Billing via the Stripe customer portal.

Yes, if you sent a business-initiated template. Meta bills the template category to your WhatsApp Business Account even when you recently messaged the contact in the WhatsApp app. Connect does not mark up that charge. Personal chats do not open the Cloud API 24-hour window.

Meta bills utility templates inside the 24-hour window. Service (freeform) replies are billed at the utility rate after 1,000 free delivered service messages per business phone number each month. Unused free messages do not roll over. Marketing stays billed. Connect campaigns send templates, not freeform replies.

No. Connect counts a platform message only after Meta confirms sent or delivered. Payment eligibility failures such as #131042 do not consume Connect quota.

Yes — TOTP, passkeys (WebAuthn), and session management are available in account security settings.

We aim to respond within one business day on paid plans. Priority and Enterprise plans receive faster SLAs.