Operations
Troubleshooting
Common issues and how to resolve them.
Cannot access dashboard after login
WhatsApp may not be connected. Open Providers, complete setup, then return from onboarding.
Campaign stuck or no delivery updates
- Confirm Redis is running so scheduled jobs execute
- Verify Meta webhook URL and subscriptions
- Check provider status is CONNECTED and test the connection
PLAN_LIMIT_EXCEEDED
Upgrade your plan or reduce the segment size before sending. Limits also apply to contacts, team seats, campaigns, and media storage.
DEMO_READ_ONLY
You are in the public demo sandbox. Sign up for a free account to make real changes.